Easy Return and Replacement Policies

We stand behind all our products and if something goes wrong, we do our best to ensure the smooth return and/or replacement.

Your satisfaction is our utmost concern and if you are not completely satisfied with your purchase for any reason, please follow the procedure below:

  • Return Material Authorization (RMA #) is required for any merchandise to be returned. You need to describe the items being returned and the reason for it.
  • Purchaser must notify us within 7 days of receipt of products in case of any errors in the shipment.
  • Returnable items must be shipped within 20 (twenty days) from the date of receipt.

Following conditions apply on item(s) being returned:

  1. Must be unused.
  2. Must be in its original condition, packaging and complete with accessories.
  3. It is the customer’s responsibility to pay the cost of return shipping charges (+ freight charges on large items) unless it is Krome USA Inc.’s error.
  4. It is the customer’s responsibility to ensure that all returns reach us. Krome USA Inc. is not responsible for return shipments that are lost, pilfered, or damaged during the return process.
  5. Shipping charges are not refundable.
  6. We will issue a refund, exchange or credit for the value of the item as soon as we receive and inspect its condition.
  7. Custom made and manufactured to order items cannot be returned unless it is our error.